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COMMONLY ASKED QUESTIONS
The Info You’re After
WHAT ARE THE PAYMENT OPTIONS?
Direct sales - We take payments via card and Paypal. We can also take payment via card over the phone . Please call 01245 791340 . If you wish to email us an order we can also email you an invoice to pay. kootchyproducts@hotmail.co.uk
We do work with both the public and trade. Our trade prices are worked out on an individual business basis depending on quantities ordered, please get in touch via email if you would like more information.
WHAT IS YOUR RETURN POLICY?
Under the UK 'distance selling' laws online, mail and telephone order customers have the right to cancel their order. In order to receive a full refund you must notify us within 14 days of receiving your order that you wish to return it.
You then have another 14 days to return the goods to us via a trackable method. All return costs are payable by the buyer. All returns must be unused and in the same condition as received .
In the unlikely event of your item being faulty when it arrives we are happy to repair or replace it or offer a full refund. Please let us know immediately via email so we can rectify this for you. kootchyproducts@hotmail.co.uk
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SHIPPING POLICY
All orders are shipped out within 1 working day . Everything we have online is in stock unless clearly stated as pre order on the listing. Our parcels are sent out on a tracked service to UK destinations with approx 2-3 day timeframe. We can offer a faster sevice if required. Other items or orders which are not mainland addresses or Scottish Highlands may take slightly longer. Please email us if you have any questions regarding your delivery @ kootchyproducts@hotmail.co.uk
We can ship worldwide depending on the product ordered . If it does not show postage to your location please email us so we can provide a shipping quote for you .